Refund policy

Fresh Flowers Nairoi – Return & Refund Policy

📦 Returns

Due to the perishable nature of our products, we offer a 24-hour return policy. You have 1 day (24 hours) after receiving your order to report any issue.

To request a return or refund, contact us at freshflowers320@gmail.com within this timeframe.

⚠️ Damages & Issues

Please inspect your order immediately upon delivery. If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us within 2 hours with clear photos so we can assess and resolve the issue quickly.

🚫 Non-Returnable Items

We do not accept returns for:

  • Fresh flowers and plants (once delivered and accepted)
  • Custom or personalized arrangements
  • Sale items or gift cards

🔄 Replacements

If your issue is approved, we may offer:

  • A replacement arrangement, or
  • A partial/full refund (depending on the situation)

💳 Refunds

If approved:

  • Refunds will be processed to your original payment method within 5–10 business days

For any questions, reach out to us at freshflowers320@gmail.com.