Terms of service

Terms of Service – Fresh Flowers Nairobi

Effective Date: [01-01-2013]

Welcome to our website. By accessing or using our services, you agree to the following Terms of Service. Please read them carefully.

1. Overview

These Terms of Service govern your use of our website and the purchase of fresh flowers and related products from our business. By placing an order, you agree to be bound by these terms.

2. Products & Availability

  • All products are subject to availability.
  • Due to the seasonal nature of flowers, we may substitute flowers or packaging with similar alternatives of equal or greater value.
  • We strive to ensure all product descriptions and images are accurate, but slight variations may occur.

3. Orders

  • Orders must be placed through our website or authorized channels.
  • You agree to provide accurate and complete information when placing an order.
  • Once an order is confirmed, changes may not be guaranteed, especially for same-day deliveries.

4. Pricing & Payment

  • All prices are listed in [Insert Currency] and are subject to change without notice.
  • Full payment is required at the time of order.
  • We accept credit cards, mobile payments, western union, etc.

5. Delivery

  • Delivery times are estimates and may vary due to traffic, weather, or other unforeseen circumstances.
  • It is the customer’s responsibility to provide accurate delivery details.
  • If the recipient is unavailable, we may:
    • Leave the flowers in a safe place
    • Leave them with a neighbor or concierge
    • Attempt redelivery (additional fees may apply)

6. Cancellations & Refunds

  • Orders may be canceled if requested at least 2 hours before the scheduled delivery.
  • Same-day orders are non-refundable once prepared or dispatched.
  • Refunds or replacements may be offered if:
    • The product is damaged upon delivery
    • The order is significantly different from what was requested
  • Claims must be made within 30 minutes of delivery with supporting evidence (e.g., photos).

7. Quality Guarantee

We take pride in delivering fresh, high-quality flowers. Proper care instructions should be followed to maintain longevity. We are not responsible for deterioration due to improper handling after delivery.

8. User Conduct

You agree not to:

  • Use our website for unlawful purposes
  • Provide false or misleading information
  • Interfere with the website’s functionality or security

9. Intellectual Property

All content on this website, including images, text, and branding, is the property of our business and may not be used without permission.

10. Limitation of Liability

We are not liable for:

  • Delays caused by circumstances beyond our control
  • Indirect or incidental damages resulting from the use of our services

Our maximum liability is limited to the value of the order placed.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. We do not share your information with third parties except as necessary to fulfill your order.

12. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be effective upon posting on this page.

13. Contact Us

If you have any questions about these Terms, please contact us at:

  • Email: freshflowers320@gmail.com
  • Phone: +254 793 536 505

By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.